Service team

If you have any questions regarding a shipment or your invoice, do not hesitate to contact us.  At the right side, you will find the answers to the top 5 frequently asked questions. For further questions, please contact our service team or click on the F.A.Q. tab. Reach us via telephone, mail, chat or the contact form. We are open on weekdays from 09:00 AM until 05:30 PM.

Operational questions:
T: +1 858 914 4414

Financial questions:
If you have any questions or comments regarding your invoice, please fill in our online dispute form within 10 days after receiving your invoice.

Live chat

Communicate directly with one of our employees.


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Top 5 frequently asked questions

Which carriers can i use?

Through Parcel International you can use several carriers. We offer services of well-known express carriers like TNT, FedEx, UPS and DPD. In addition we also have road freight carriers, airfreight and sea freight carriers for all of your larger shipments.

Which services are available in the booking tool?

The booking tool offers several services. Depending on your wishes you can choose for a time critical service (delivery at 9:00, 12:00 or 18:00) or an economy service.

Can I also import shipments?

Yes, you can both import and export shipments through the booking system of Parcel International.

How many shipments can I send each day?

You can send an unlimited number of shipments each day. This may include shipments with different carriers and to and from different addresses.

Is there a minimum amount of shipments that I need to send to be able to use Parcel International?

No, you can use our service even if you have only one shipment.

More frequently asked questions


Contact form


Parcel International USA

1900 Addison Str, Suite 200
Berkeley, CA 94704


Parcel International Netherlands

Straatweg 199
3054 AE Rotterdam

+31 (0)10 418 1000

Parcel International Germany

Gießerallee 1
47877 Willich

+49 6964 3509 535

Parcel International China

335 Guoding Road
Building 2,  Room 2400
Shanghai 200433, China

+86 (0) 400 0362014